On the day
Reception is open from 8am. to allow you to drop your pet off before work. We ask that any patients being admitted for surgery arrive before 8.45am unless you have a scheduled appointment with a Vet.
Vet consultations begin at 8.30am Monday-Friday should you wish to discuss in detail the planned procedures. To avoid any disappointment, we advise you to make this appointment before the day of surgery.
The consent form
We shall ask you, or an authorised adult, for written permission to perform surgery on your pet. We make time to guide you through the consent form so that we can explain any terms that you do not understand or are worried about.
We allocate each pet an individual, heated and sound-proof day care kennel, situated within our central preparation room. All animals are within sight of the nursing and surgical team, allowing prompt intervention, if required.
We know that even the most minor operation may cause you considerable anxiety. We shall keep you
involved all the way and we assure you that we shall give your pet individual and caring attention.
For whatever reason, if your pet requires surgery, this will be discussed with you in consultation with a Vet. During this visit you will have the opportunity to ask any questions you may have.
We are as flexible as we can be, regarding sending your pet home and we do not have to discharge animals prematurely as we have ample comfortable accommodation for them. When you collect your pet we shall give you full verbal, practical and where necessary, written instructions on post operative care. In many cases we shall give you a mobile phone contact for us for the evening of your pet’s operation. This will be recorded on your discharge sheet and may be used to speak with one of us in the case of any unexpected development.
Care of surgical wounds
Wounds do not normally require any attention except for you preventing your pet licking excessively at the wound or removing the stitches. We have bothplastic Elizabethan collars or Medical shirts and sleeves for sale to prevent any patient interference. We have to make a charge for re suturing wounds, often involving another anaesthetic, if stitches have been lost as a result of a lack of supervision.
Contacting us if you are worried.
Please phone us, on 0131 539 7539 or refer to your written post operative instructions in the first instance. Please have a pen and paper ready to write down the phone number if ringing out of normal reception hours.
Please do not arrive at the surgery without telephoning first. This will lead to delay in treating your pet as the veterinary surgeon may not be there to see you.